Mastro Subaru receives JD Power Dealer of Excellence Award

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Orlando area car shoppers know to visit our new and used Subaru dealer when they're looking for great car sales and service, and one of the biggest names in the automotive industry has recognized our dealership for those reasons. Mastro Subaru of Orlando is proud to have been named a J.D. Power Dealer of Excellence for 2019.

The J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

  • Listing vehicle inventory and pricing on the dealership website
  • Negotiating in an efficient and transparent manner
  • Offering a fair trade-in value
  • Presenting a clear and easy-to-understand F&I product menu

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.

Whether you're shopping for a new or used vehicle near Orlando, you're going to be treated to excellent service at Mastro Subaru of Orlando. Pay us a visit today to see just why we were recognized for such a prestigious honor!

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Hours

  • Monday 08:30am - 08;00pm
  • Tuesday 08:30am - 08;00pm
  • Wednesday 08:30am - 08;00pm
  • Thursday 08:30am - 08;00pm
  • Friday 08:30am - 08;00pm
  • Saturday 08:30am - 06:00pm
  • Sunday Closed
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